FAQ


If you have a specific question that is not listed here, please send your inquiry to: customerhelp@genuinehealth.com.

General Questions



Which Genuine Health products are gluten-free?

A. Gluten Free list of products as of March 2009

Gluten Free products do not contain wheat and/or ingredients with wheat such as durum wheat, spelt, kamut, rye or barley.

The following Genuine Health products have been tested and the gluten content is below 20ppm (parts per million), the standard set by the USFDA for the claim "gluten free". This level is based on the current CODEX *standard 118 -revised 2008:

Note: Codex Alimentarius is a Geneva-based International organization, and its aim is to establish worldwide standards for foods. (CODEX STAN 118-1979- Foods for Special Dietary Use for Persons Intolerant to Gluten)


Is it safe to combine multiple supplements?

A. Regardless of your age or health goals, studies show a well-balanced diet containing whole, natural foods is vitally important for overall health and longevity. Despite this, health experts agree the typical North American diet lacks nutrient-rich foods such as colorful fruits, dark leafy greens as well as essential fatty acids found in fish oils. It's therefore imperative to supplement wisely every day.

Unless otherwise stated, it's perfectly safe to combine most Genuine Health supplements. Ideally, you should try to include one multi+ daily formula and one o3mega formula every day for complete nutritional coverage and health benefits. To find the supplements that are right for you, click here.


What is detoxification?

A. Detoxification is the elimination of various harmful chemicals from the body. This elimination process can occur when you undertake positive, health promoting dietary changes, including the use of continual cleanse. It is sometimes – though not always, accompanied by temporary, unpleasant symptoms that are caused by the elimination of the harmful chemicals from the body and should last no longer than 1.5 – 2 weeks. While most people will not experience unpleasant side-effects, for those who do, we recommend cutting back on their daily dosage and gradually building up to the full dosage over a 3-week period.


What extra health benefits will I get with proteins+ with Calcium?

A. Calcium plays an important role in our development and growth as it helps to build strong bones and maintain normal blood pressure. Recent studies have also linked Calcium intake with weight maintenance, thereby making it even more important for our long-term health and well-being. †

Because our diets often fall short of providing a sufficient amount, proteins+ with Calcium makes an ideal choice, while getting all the benefits of the purest, whey protein isolate which helps build and repair muscle tissue, boost metabolism, support a healthy immune system and overall health. †


How does lean+ extra strength work and is it safe for weight loss?

A. Based on leading research and success of our original lean+ formula, we developed lean+ extra strength for faster, more robust weight management support – particularly for those with an imbalance in metabolism. †

Containing all-natural, clinically researched ingredients, including an enhanced dosage of the internationally powerful ForsLean® Coleus forskohlii, lean+ extra strength promotes increased fat burning (thermogenesis), a faster metabolism, and maintains a healthy weight. †

While many weight management supplements contain questionable ingredients such as artificial fillers and stimulants, lean+ extra strength is completely natural and safe, with no unhealthy side effects.

Along with a healthy diet and regular exercise, take lean+ extra strength every day for a leaner, healthier body – naturally.


Does abs+contain a large amount of caffeine?

A. abs+ contains green tea, a natural and safe source of caffeine. The amount of caffeine you will get from a full daily dose (6 softgels) is equivalent to a 1/2 – 1 cup of coffee (depending on brewing methods). This is not a large amount and will not cause any unusual side effects.

All of the ingredients in abs+ have been shown to be safe and effective for most individuals. In fact, researchers at The University of Toronto proved abs+ can promote safe and natural weight management, with no unhealthy side effects. †

Note: For extra precaution, abs+ should not to be taken by children, during pregnancy, while nursing or by those on prescription medication unless under the recommendation of a health practitioner.

To learn more about achieving a leaner, healthier body naturally, please refer to our Healthy Weight Management.


How do I know that your weight management products are safe and that they will actually work?

A. To guarantee safe and effective results, all of our formulas contain only the highest quality, all-natural ingredients in researched dosages.

Along with hundreds of testimonials and award-winning formulas, we take pride in our formulas for ingredients they do not contain, including artificial fillers and stimulants found in many weight management supplements.

But it doesn’t end there. We also test many of our products with help from leading health and medical experts at prestigious institutions to ensure proven quality and efficacy.

Regardless of the formula you choose, we guarantee safe and effective results or your money back.


How much Omega-3 should a person take on a daily basis?

A. According to a number of research studies, medical reports and international panels, the daily recommended amount of the combined active components of Omega-3, EPA and DHA, is 650mg. Unfortunately, most of us only consume about 130mg each day, leaving a significant dietary void.

By taking 2-4 softgels of o3mega or 1-2 softgels of o3mega extra strength daily, you will get a little more than the minimum daily amount, which is completely safe. For more specific health needs such as brain function or mood enhancement, look for our specific o3mega formulas such as o3mega+ think and o3mega+ joy.


Should I be concerned about fish and the toxins they carry when taking a fish oil supplement?

A. All of the fish oils contained in our o3mega formulas are derived from wild, pure and sustainable sources of anchovy and sardines. They are molecularly distilled, pharmaceutical grade and are tested against the highest standards to ensure no presence of toxins, including mercury, exist in the finished product.

On top of our normal production tests, these tests are randomly conducted at The University of Guelph in accordance with The International Fish Oil Standards. To see results for each of our formulas, please visit our website and search by (o3mega) product name.

We use only anchovy and sardines as these fish are among the safest as they are much smaller on average, have shorter life spans and far less exposure to toxins. Furthermore, they contain the highest natural occurring levels of EPA and DHA, the essential fatty acids which make o3mega so effective for heart, skin, brain and mood-enhancing health.

To ensure maximum absorption with no fishy taste, repeat or odor, our softgels are enterically coated, using our unique id™ System.


What makes your o3mega products unique?

A. Pure and researched: In addition to containing only pure, wild fish oils for the best and healthiest source of essential fatty acids, our formulas are based on leading research, and contain only well-researched ingredients in exact dosages.

Specific formulas: No other line of Omega-3 formulas is as extensive as ours, giving you the best variety from which to choose from. Whether you would like to improve your mood naturally, boost your weight maintenance goals or promote healthier brain power, we have the o3mega formula that’s right for you.

Maximum absorption, no fishy taste: Due to our unique id System™ enteric coating process, our softgels provide maximum absorption with no fishy taste, repeat or odor.

† These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.


Is Vegan proteins+ non-GMO?

A. The term GMO (genetically modified organism) is typically applied to mass-produced, modified plant food crops such as corn and soy.

Because the vegetarian proteins contained in Vegan proteins+ (including hemp, alfalfa and cranberry) do not fall into this category of crops, they do not carry GMO status.

As for the remaining pea protein – though largely produced, it is classified as non-GMO.

Therefore it would be safe to presume Vegan proteins+ is non-GMO.

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